Monday, January 11, 2010

Are extended warranties good or bad?

Cindy bought me an expensive cell phone for Christmas. It lasted 10 days before it stopped working. She returned it to the store and they're mailing it to the repair centre in Toronto.

Nowadays when you buy electronics, the salesman pushes an extended warranty on you. Why? Because they make a huge commission off of it (I know this from a friend who works in retail), and because electronics are made shitty.

I don't know if the extended warranty trend is good or bad. On the plus side, an extended warranty means insurance on an electronic item. On the other hand, it's a cash-grab for electronics manufacturers who no longer have any motivation to build high quality items that last.

Since when did we have to start paying a premium on top of the original price, just to ensure that the object lasts longer than a year? Overall, I'm thinking this is a bad trend for consumers.

It's related to my October 15th post in which I wrote:

Another gripe I have with the post office is insurance on lost items. You can pay more to "cover" the cost of a lost item, in case the post office screws up. Here's what the post office is essentially saying:

"Here's the cost for mailing a letter. Now, if you pay more, and we screw up, you'll get your money back." Umm, shouldn't you get your money back, regardless? They didn't do their job.

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